ALEJANDRA (TELEPHONE ATTENTION AND TRANSLATION)
“At the beginning, when I talked to my friends and family about my work in the telephone service of a community management, almost all the comments were similar; Wow … your job has to be hard, dealing with pest neighbours and even the meetings … Full of unpleasant experiences. Well, I always tell them the same thing; Well, to date things are going for me, I have a good relationship with most of my community members and if one of them is more conflictive I let him see on the basis of mutual respect even with conflicting opinions, you can have a cordial relationship.